Stability

Problem Sending Email Using Outlook Express

By terry Leave a Comment

Subscriber Terry Millburg wrote recently with a queestion about sending email with Outlook Express.

I have an issue with Outlook Express in XP Home on a dell. Do you have any recommendations on a unit that can receive but not send in Outlook Express? I have tried the usual, uninstall & reinstall the OE from within Windows, removed & recreated the account, but still no luck. Any help will be appreciated. Thanks, Terry

I wrote back to Terry to say that I suspect that there’s something wrong in his SMTP (outbound) mailserver setting, perhaps a transposed number or a different subdomain should be used. I told him to check with his ISP to make sure what he’s supposed to be using.

If he’s trying to use your Outlook Express to send outbound via a third-party’s SMTP server instead of the ISP through which he’s connecting, then he’s probably being blocked by the ISP. They do this routinely to block the sending of spam from within their network.

If he’s really trying to connect to an outside SMTP mailserver to send outbound emails, then that server might have an alternate TCP port that they also use. The normal SMTP port is TCP port 25.

Alternate ports are usually either…

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Filed Under: Email, PC Repairs, Stability, Terry's Computer Tips, Troubleshooting, Windows Repair, Windows XP

XP Service Pack 3 Feedback

By terry Leave a Comment

In my August 31st online Terry’s Computer Tips newsletter, I wrote about my experience trying to install Windows XP Service
Pack 3 on my notebook computer. Service Pack 3 didn’t like me.

This week, I got some feedback from Bob in South Africa on his experiences:

Terry, Microsoft’s auto update of SP 3 on my XP Home SP 2 OS was an unmitigated DISASTER (!) and required me to do a format and reinstall of XP SP 2. Then I saw that TechRepublic was kindly offering an ISO download of SP 3 of which I took advantage and burned myself an SP 3 install CD (with install wizard). After disconnecting from the Internet and shutting down everything in my notification area, I ran …

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Filed Under: Stability, System Control, Terry's Computer Tips, Troubleshooting, Updates, Windows XP

More on Windows XP Service Pack 3

By terry Leave a Comment

For the first time in a few weeks, I think the last week went by without any new reports from subscribers about problems installing XP Service Pack 3. That probably means that the rest of us are waiting for reports that Microsoft has solved and updated it to fix some of the incompatibility problems. Notice that I said “us” — I haven’t installed it yet, either.

I received an email recently from reader Claire who asked:

Hi Terry, Did XP Service Pack 3 come in as an Automatic Update
or do you have to retrieve it separately? I thought service packs included all important updates in one package. Does the Service Pack have more than what is normally sent out in the Automatic Updates? Thanks.

Continue reading More on Windows XP Service Pack 3

Filed Under: Stability, System Control, Terry's Computer Tips, Troubleshooting, Upgrades, Windows XP

Which Program Has Locked My File?

By terry 1 Comment

CPU Running at 100 Percent

By terry Leave a Comment

Reader Scott Adler wrote about a problem he was having with his computer getting stuck at 100% CPU Usage…

to correct a problem I’m having with Adobe Updater I need to get to change the preferences

Start the AdobeUpdater.exe application from …”\Program Files\Common Files\Adobe\Updater 5″

How do I get to this application??

The symptoms are that the updater runs and uses 100% of the processing capability of my CPU thereby making use of PC virtually impossible. I found an Adobe tech note that suggests changing the preferences by unchecking the “automatically Check for updates”

Scott has very good question. The problem is that Adobe removed that feature in Adobe Reader 8…

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Filed Under: HowTo, Optimize, PC Repairs, Software, Speed-up, Stability, System Control, Terry's Computer Tips, Troubleshooting, Updates

Optimize 2.0 Review – Five Months Later Review

By terry Leave a Comment

Optimize 2.0 Review Number 2

Back in February, 2008, I bought a license for Optimize 2.0 and was very impressed with its cleanup and speedup changes it made on my computer.

Now, five months later, is it still a worthwhile tool?

As I ran the program on Friday night, it had been several weeks since I had used it to check the optimization and for cleanup.

Continue reading Optimize 2.0 Review – Five Months Later Review or get more information

Filed Under: Free Trials, Optimize, Other, PC Repairs, Registry Repair, Software, Speed-up, Stability, System Control, Terry's Computer Tips, Troubleshooting, Vista, Windows XP

Unable to Delete Email in Outlook Express

By terry Leave a Comment

Sherrill Kerbaugh wrote about a major problemm she and her husband were having on both of their computers:

Hi, Terry… We have a major problem…. My husband has been unable to delete daily e-mails for a few weeks now….we can’t figure out what in the world is wrong!?!?!?! Now, all of a sudden I can’t delete e-mails on my computer (same local area network and e-mail…Outlook Express)! HELP!!!!!!!!! Also, John can’t download or use Adobe Reader on his computer, but I can!?!?!?
We are going crazy here!

What are your thoughts? We just found your website this morning….hope you are our “computer angel”! : )
Thank you!

Continue reading Unable to Delete Email in Outlook Express

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Filed Under: Email, Outlook Express, PC Repairs, Software, Stability, Storage, System Control, Terry's Computer Tips, Usability, Windows Repair

Re-connecting after using Safely Remove Hardware

By terry Leave a Comment

Subscriber Peter Dunckelmann wrote recently to ask about disconnecting and reconnecting his external hard drive from Windows using the “Safely Remove Hardware” function. Although I wrote back to Peterseveral times, he’s got a Yahoo account, and Yahoo rejected my emails to him — it accepted some other emails I sent, so it just looks like Yahoo email is having some problems.

Hi Terry

When clicking the Safely Remove Hardware icon in the taskbar and removing a storage device, such as a USB external hard drive, but not unplugging the device, the icon of that particular device disappears from the desktop and seems inaccessible. The question is, how can I re-enable the removed but still plugged-in device? I am using WIN Vista Ultimate.

Thanking you in advance

Regards
Peter

The answer is relatively simple, but probably is not the one for which Peter was hoping…

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Filed Under: Flash Drives, Hardware, HowTo, Stability, Storage, Terry's Computer Tips

HOWTO: Stopping Blue Screen of Death Reboots

By terry Leave a Comment

Reader Russ Tinley wrote about a strange problem he was having:

Terry, My computer is connected to a Verizon DSL Modem, and everytime I connect the modem to my PC I get a blue screen and the system reboots. I called Verizon and they replaced my Modem but it still does it. So I called adn they said that my computer must be the problem, so just to test it I plugged my Notebook directly to the DSL modem and same blue screen. I called Verizon and they are giving me the run around saying it is my hard ware. Can you give me any tips on what I should look for or how to work with Verizon to get this corrected. Thank you, Russ

Russ had a strange problem. But, let’s look at the pieces:

the original modem caused the bluescreen/reboot on your desktop.
Verizon replaced the modem
The desktop still does it with the new modem.
The notebook also does it when connected to the modem.

So, you’ve got two computers doing it with two modems.

Continue reading HOWTO: Stopping Blue Screen of Death Reboots

Filed Under: HowTo, Stability, System Control, Terry's Computer Tips, Troubleshooting, Windows Repair, Windows XP

Number 1 Step in Computer Troubleshooting

By terry Leave a Comment

You’ve seen the problem. The program you use every day, or maybe one you use occasionally, isn’t doing what it should.

Perhaps the program can’t load one of its data files, so it doesn’t actually start. Perhaps it won’t do the task you told it to do – even if it worked yesterday. Perhaps the program crashes when you run it.

There is one often-forgotten cure for Windows.

In today’s world of Windows, fast computers, fast Internet connections using cable modems, DSL modems or even Ethernet connection to the ISP, many of us leave our computers turned on all the time.

We take the prudent and necessary steps of running a two-way firewall (like Sunbelt Personal Firewall), we run an anti-virus program that auto-updates, we run an anti-spyware/anti-adware program (like CounterSpy v2), and maybe even run an anti-spam program.

But, we forget to reboot our computers occasionally. We joke about calling technical support at a software company and being told to reboot.

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Filed Under: Anti-Adware, Anti-Spyware, HowTo, Other, Stability, System Control, Terry's Computer Tips, Troubleshooting, Vista, Windows XP