Reader Russ Tinley wrote about a strange problem he was having:

Terry, My computer is connected to a Verizon DSL Modem, and everytime I connect the modem to my PC I get a blue screen and the system reboots. I called Verizon and they replaced my Modem but it still does it. So I called adn they said that my computer must be the problem, so just to test it I plugged my Notebook directly to the DSL modem and same blue screen. I called Verizon and they are giving me the run around saying it is my hard ware. Can you give me any tips on what I should look for or how to work with Verizon to get this corrected. Thank you, Russ

Russ had a strange problem. But, let’s look at the pieces:

1. the original modem caused the bluescreen/reboot on your desktop.
2. Verizon replaced the modem
3. The desktop still does it with the new modem.
4. The notebook also does it when connected to the modem.

So, you’ve got two computers doing it with two modems.

Continue reading HOWTO: Stopping Blue Screen of Death Reboots